Apply for Customer Researcher

  1. Design and conduct customer research Qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products Quantitative studies such as surveys to evaluate impact of product changes Partner with product managers and stakeholders to clarify product goals and identify areas where customer research can provide greater insight Select and manage research vendors to ensure that study participants and research findings meet product team and stakeholder expectations Lead the creation of customer journeys, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs. Passionately advocate for customer needs, insights, market trends, etc. that need to be considered and incorporated into the experience and design strategy Present research findings and recommendations in a clear and compelling manner. Identify or develop immersive and interactive methods for helping stakeholders and the product teams understand the needs and experiences of customers. Ensure all research study results are actionable and contribute directly towards meeting project and business goals in pragmatic approach Evangelize and exemplify user research best practices for the entire organization Contribute to the Product team's vision by identifying areas of opportunity or improvement
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